I have the same problem!!

I experienced this (user error on my part) when I registered my new MS908. It turned out that in my excitement to get it registered, I had mistakenly entered the register password into the CAPTCHA field. This resulted in a "product doesn't exist" message.
Once I realized my error and tried again, it registered fine.

 I have the same problem......cannot register product ...product does not exist.......?????

Hello.

Please send the model number, serial number and register password of the Autel device to support@auteltech.com , then we will double check it for you.

Thanks.

 Looks like this may be a common problem as I too have a MD802 that I purchased but it supposedly registered to someone else.

I talked to the tool dealer I bought it from and they were supposed to have it fixed, but looking at the s/n on the website it's registered to some diesel repair shop??????

I'll give Autel a little more time to resolve the issue and then it's going back.

I hate to have a problem like this for my first post, but I can't seen to get anywhere with this

 Surely all our units are unregistered when it goes out of our factory, however, some dealer may mistakenly reigstered the S/N. Anyway, we can always help you check the status of each S/N.